Please read this page in full prior to making a booking.

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CONFIDENTIALITY

 

Confidentiality is a requirement professionally and ethically with the Australian Counselling Association (ACA).

 

Your information is kept confidential, and a record of the session is kept as required by law.

 

Sometimes there are circumstances where your information may be shared, and these include, but not limited to the following situations:

• If you give written permission for a specific purpose, e.g. to contact your doctor or other health care professional, another therapist, family member

• If required by a court order (subpoenaed)

• If there are perceived risks (harm) to yourself or to others

• If any information is shared that requires mandatory reporting by law including if it is believed a child (under 18 years old) is deemed at risk or threat, use of and/or distribution of underage pornography or illegal images

 

COUPLE / FAMILY ‘NO SECRETS POLICY’

 

Please note I have a 'No secrets policy' when working with you as a couple or family. In this case, a couple or family (the treatment unit) is the client. This policy is intended to allow me to continue to treat the couple or family by preventing, to the extent possible, a conflict of interest to arise where an individual's interests may not be consistent with the interests of the unit being treated.

 

If you are sharing sensitive information or documents via email, you are strongly encouraged to use password-protection or other secure links.

 

Please note I do not do anything that is reportable to the court in my clinical work; that is, I do not write reports for the court. If there is a court order in place relating to you, please make this known prior to the commencement of counselling.

 

Whether sessions are held online or in person you are strictly NOT permitted to make any recordings or take pictures including screenshots for any part of the session. An exception is made for taking a picture of a recommended resource with permission of both the counsellor and client(s).

 

LOCATION

 

Counselling is available in person in Hawthorn or online via Telehealth.

 

PAYMENT / FEES / REBATES

 

• Initial session: Full payment for the initial session is required on booking.

• Subsequent sessions: Payment is due in full on the day of the session

 

If you have an online session an invoice will be emailed to you and payment is due immediately.

 

FEES (inclusive of GST):

Fees are current until 31 December 2025 (new fee schedule in January 2026) 

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• Individual session (50 minutes): $200 (pro rata for longer sessions)

• Couples session (75 minutes): $280 (pro rata for longer sessions)

• Formal Therapeutic Disclosure: $300 (per 60 minutes, pro rata).

• Time taken outside the session to read documents or for contact with another professional: Pro rata counselling fee (as above).

 

This is a private practice. No referral or mental health care plan is required.

 

Please note that at present Medicare does not offer any rebates for Counselling. However, if you have private health insurance (extras cover), you may be eligible for a rebate, depending on your level of cover.

 

I have provider numbers for the following private health funds. (NB: It is your responsibility to check that you are covered.)

 

Provider Numbers:

• AHM: 21219442

• BUPA: J116512

• Medibank Private: A113562B

• ARHG: AC01324T

• ARHG includes Police Health Fund, Phoenix Health, CUA Health (Telehealth only), St Luke's Health, Emergency Services Health, Westfund, Teachers Union Health, GMHBA and AIA

 

Payment is due on the day of your appointment. An invoice will be sent to you including a payment link. If you have private health, you can then submit the receipt for a rebate.

 

CANCELLATIONS / CHANGE OF SESSION TIME

 

An appointment reminder message will be sent by SMS 48 hours prior to your session, and 72 hours prior by email. This is a courtesy reminder only.

 

If you are unwell, please do not attend in person. You will be offered an online session instead.

 

If you need to cancel or reschedule a session, please provide at least 24 hours’ notice (or 2 days if your appointment is on a Monday). Failure to give adequate notice will incur the full fee (standard practice within the therapeutic community).

 

If the session is held online and the internet connection is lost or interrupted, you will be offered a phone call or another option immediately.

 

HOURS OF CONTACT

 

You may email or send a text message to the practice, but replies will usually be within office hours. Please note it may take up to 72 hours to respond.

 

NB: When making a booking, you will be asked to confirm that you have read the Terms & Conditions of Service listed above, have understood its contents and agree to them.

 

To make a booking please click here.